If you have any complaints or problems on your order, we advise you to contact us by E-mail at firstname.lastname@example.org . If we are unable to find a proper solution for you, it's possible to register an official complaint at Stichting WebwinkelKeur so they can mediate in the matter. Since Februari 15th 2016, it's possible for EU-residents to file a complaint at the ODR platform of the European Union. You can find this platform at https://ec.europa.eu/odr . If your complaint is not filed somewhere else, the ODR platform can manage your complaint.